Returns & Refunds

Due to the consumable nature of tea and food products, opened items cannot be returned unless received damaged, defective, or incorrect.

Claims must be submitted within 48 hours of delivery with relevant photo/video proof.

Approved refunds will be processed to the original payment method.

Unpackaging Video:

You must provide a full and complete video of the unpackaging of the product, clearly showing the condition of the item upon receipt. Without unpacking the video, no returns shall be entertained.

Order ID Number:

You must provide your Purchase Order ID number as received when your order was placed through the Site.

Damaged Products:

Only products that are damaged and cause tampering to the product inside will be accepted for return. Damage to the external packaging (box) alone will not be considered valid grounds for return. The company will assess the product to determine if it meets the criteria for a return.